Terms + Conditions

RETURNS

Changed your mind? No worries. If you'd like to return an item for any reason, please get in touch as soon as possible. For a refund, items must be returned within 14 days of receiving your order. For an exchange or store credit, items must be returned within 30 days of receiving your order. Returns outside these timeframes will not be accepted.

Items must be unused, in perfect resalable condition and in their original packaging. Return postage is at the customer's cost and must be sent with a tracked service.

Christmas gifting: orders placed from 1 December to 24 December can be returned until 15 January.

Sale items are final sale — no change-of-mind returns or exchanges.

FAULTY GOODS + WARRANTY

If something arrives faulty or damaged, please contact us immediately with a photo and your order number. All Napoleon products come with a 12-month warranty against manufacturing faults. We'll arrange a repair, replacement or refund, and cover any postage costs.

PAYMENT + PRICING

Prices are listed in NZD or AUD. NZD prices include GST. AUD prices do not include GST. Payment must be received in full before your order is dispatched.

We accept Visa, Mastercard, PayPal, Afterpay, Apple Pay, Google Pay and Shop Pay. To pay by bank deposit, email hello@napoleongoods.com.

Prices may change without notice. If a product is listed at an incorrect price, we may cancel the order and refund you in full.

PRODUCT APPEARANCE

We do our best to show our products accurately, but colours may vary slightly depending on your screen. Each piece is made to our quality standards, and minor variations in finish, colour or print can occur during manufacturing. Please contact us if you have any questions.

LARGE ORDERS

If you'd like to place a large order that can't go through our online store, get in touch and we'll process it manually for you.

SHIPPING

See our Shipping page for delivery times and rates.