Our Products
Where are Napoleon products designed and made?
Napoleon pieces are designed in-house in Mount Maunganui, New Zealand, from the shapes to our signature patterns. They're made by trusted manufacturing partners in China to our quality standards, and each product is checked before it reaches you.
How long do the chilly bins keep things cold?
Up to 48 hours with ice. This depends on ice volume, outside temperature, and usage.
What's the difference between the Mini and the Original Chilly Bins?
The Mini is 13L capacity — made for picnic dates, sunset drinks and beach afternoons. The Original is 20L capacity — great for camping, family days by the water, and larger gatherings.
What are the chilly bin dimensions?
- Original: external 45w x 25d x 30h cm · internal 40.5w x 20.5d x 26h cm · 5.8kg empty
- Mini: external 23.5w x 29.5d x 36h cm · internal 25.5w x 19.5d x 26.5h cm · 4.5kg empty
What can fit inside the chilly bins?
Plenty! The Mini Chilly Bin can fit 18 cans with minimal ice, or a bottle of wine, six-pack and cheeseboard comfortably with ice. Our Original Chilly Bin fits over 30 cans — or three bottles of wine, 12 cans and still has room for the family BBQ ingredients.
Can your chilly bins fit wine bottles standing up?
Not quite — but they sit nicely at a slight angle. Two can go in the Mini with plenty of room, and 10+ in the Original.
What are the chilly bins made from?
A custom-powdercoated metal outer with a plastic inner and stainless steel hardware. Our patterns are created in-house and applied by water-transfer technique.
What are the wine chillers made from?
A powdercoated stainless steel outer, with a plastic join and rubber seal. Features double-walled insulated construction to keep your favourite drop cold.
What size bottles fit in the wine chillers?
Our wine chillers fit most shapes of standard 750ml wine bottle. Some shorter champagne bottles may need a small cloth popped in the bottom to stop slipping and keep the seal tight.
What are the chairs made from?
A lightweight aluminium frame, durable polyester strap, plastic arms and stainless steel hardware. Our chairs are easy to carry, weighing 1.8kg (Low) and 2.1kg (Standard).
What are the towels made from?
100% OEKO-TEX certified cotton in a 550gsm jacquard weave — soft, absorbent, and the perfect balance of lightweight and luxe.
Orders, Payment & Gifting
Can I change or cancel my order?
Get in touch as soon as you can and we'll do our best to help. Once an order's packed and on its way, we're not able to make changes.
What currency are prices listed in?
Prices are in NZD or AUD. NZD prices include GST. AUD prices do not include GST.
What payment methods do you accept?
Visa, Mastercard, PayPal, Afterpay, Apple Pay, Google Pay and Shop Pay. To pay by bank deposit, email hello@napoleongoods.com.
Do you sell gift cards?
Yes! Gift cards are available to buy online and can be used on anything in store.
Can I send my order as a gift?
Yes — just add the recipient's address at checkout and yours for the billing. There's no invoice in the parcel, and any notes will be printed on the packing slip. Unfortunately we're unable to offer gift wrapping due to the bulky nature of many of our products, but please get in touch as we may be able to accommodate.
Do you have a discount code?
Sign up to our newsletter and you'll get 10% off your first order.
An item I want is sold out — will it be back?
Click 'Notify Me' on the product page and we'll email you when it's back in stock, or get in touch for more details.
Can I place a large or bulk order?
Yes! If your order can't go through our online store, get in touch and we'll help you out.
Shipping & Delivery
Where do you ship to?
We ship to New Zealand and Australia from our warehouses in Auckland and Sydney, so your order will usually come from your own country.
Do you ship outside New Zealand and Australia?
Not right now — watch this space!
How much does shipping cost?
Free on all standard NZ and AU orders over $200. For orders that are under $200, oversized, or requiring international delivery, additional rates are calculated at checkout.
When will my order ship?
Orders are usually dispatched the same or next business day. Please allow a little extra time during busy periods like Black Friday and Christmas.
How long does delivery take?
Timeframes are from dispatch:
- North Island: 1–2 business days
- South Island: 2–3 business days
- NSW / ACT: 1–3 business days
- VIC / QLD: 2–4 business days
- SA / TAS: 2–5 business days
- WA / NT: 3–6 business days
- Shipped from NZ to Australia: 4–8 business days
Rural and regional addresses: allow an extra 1–3 business days.
How do I track my order?
You'll receive an email with tracking once your order ships.
Can you deliver to a PO Box or parcel locker?
We can deliver to some PO Boxes and parcel lockers. If there's an issue when our team is dispatching your order, we'll let you know.
My parcel is lost or arrived damaged — what do I do?
Contact us within 48 hours of delivery (or the expected delivery date) at hello@napoleongoods.com and we'll sort it out with you.
Returns & Exchanges
Can I return or exchange my item?
Yes — changed your mind? No worries. If you'd like to return an item for any reason, please get in touch as soon as possible.
- Refund: return it within 14 days of receiving your order.
- Exchange or store credit: return it within 30 days of receiving your order.
Returns outside these timeframes will not be accepted.
Do you offer extended returns over Christmas?
Yes — orders placed from 1 December to 24 December can be returned until 15 January.
Can I return sale items?
Sale items are final sale — no change-of-mind returns or exchanges.
What condition does my return need to be in?
Items must be unused, in perfect resalable condition and in their original packaging.
Who pays for return postage?
Return postage is at the customer's cost and must be sent with a tracked service.
How do I start a return?
Email hello@napoleongoods.com with your order number and we'll walk you through the next steps.
Faulty Items & Warranty
What do I do if my item arrives faulty?
Please contact us immediately at hello@napoleongoods.com with a photo and your order number.
Do your products come with a warranty?
Yes — all Napoleon products come with a 12-month warranty against manufacturing faults. We'll arrange a repair, replacement or refund, and cover any postage costs.
Product Care
How do I look after my chilly bin?
Rinse it off after use, particularly after time in salty environments, then wipe down and store it in a dry space. Avoid dragging or scratching it over rough surfaces to protect the powdercoat finish. If you spot surface rust, gently clean it off with a cream cleanser and a soft cloth, then dry thoroughly. Avoid abrasive cleaners or scourers on painted surfaces. A light spray of WD-40 or CRC on the outer hinges, latches and any chips in the paint helps protect against rust — wipe off any excess and keep it away from the inside.
How do I look after my wine chiller?
Rinse off after time near salty environments and store in a dry space. Try to avoid scratching.
How do I look after my chair?
Rinse off after time near salt water and store out of the elements when not in use. Chairs hold up to 115kg. Do not sit on the arms of the chair, and make sure the chair is fully unfolded when sitting.
How do I look after my towel?
Warm or cold machine wash with like colours, and wash separately on first wash. Tumble dry on low or line dry in the shade — this helps prolong the colour and avoid fading from extended sun exposure. Cool iron only, and don't bleach.
Stockists, Wholesale & Corporate
Where can I find Napoleon in stores?
Check our Stockists page for retailers near you.
Do you sell wholesale?
Yes — if you'd like to stock Napoleon, email hello@napoleongoods.com with info about your store and what you're interested in.
Do you do corporate orders?
Yes! Napoleon products are perfect for corporate gifting, trade and PR, or staff Christmas gifts. Visit our Collaborations & Corporate Gifting page to get in contact.
How do I get in touch?
Email us at hello@napoleongoods.com or use the form on our Contact page.