Product + Orders
How long do the chilly bins keep things cold?
Napoleon Chilly Bins keep contents chilled for up to 48 hours with ice.
How many bottles does a chilly bin fit?
The chilly bin fits 18 standard bottles (or 30+ cans) and the mini chilly bin fits up to 18 cans (or two wine bottles and 8 cans).
Can I place a large or bulk order?
If you'd like to place a large order that can't be processed via our online store, please get in touch and we can process this manually for you.
Where can I find Napoleon Goods in stores?
Check ourStockists pagefor physical retail locations.
What currency are prices listed in?
All pricing is listed in local currency (either NZD or AUD) and includes GST.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Afterpay via our online store. If you would like to pay via bank deposit, please get in touch at hello@napoleongoods.com.
Shipping & Delivery
Where do you ship to?
Napoleon Goods ships to both New Zealand and Australia — your order is typically shipped from the same country as your delivery address, using stock available there.
If stock isn't available in your delivery country, international shipping rates apply, and you'll be notified of this automatically on the product page.
How much does shipping cost?
- NZ North Island: from $5
- NZ South Island: from $10
- Australia (from Sydney warehouse): from $10
- Australia (from NZ warehouse, if item isn't in stock in AU): from $20
How long does delivery take?
Orders are typically dispatched the same or next business day, though processing may take slightly longer during peak periods.
- NZ North Island: 1–2 days from dispatch
- NZ South Island: 2–3 days from dispatch (rural addresses add a day or two)
- Australia (from Sydney): 1–4 business days
- Australia (from NZ): 4–12 business days
Returns & Exchanges
Can I return or exchange my item?
Yes — get in touch at hello@napoleongoods.com as soon as possible.
- Refund: contact us within 1 week of receiving the item, and return it within 1 week of the refund request.
- Exchange: contact us within 2 weeks of receiving the item, and return it within 1 week of the return request.
- Returns outside these timeframes will not be accepted.
Can I return sale items?
No — sale product is non-refundable and non-returnable. All discounted sales are final.
What condition does my return need to be in?
Goods can only be returned if they arrive back to us in perfect, resalable condition, including packaging.
Who pays for return postage?
The customer is responsible for return postage costs.
What do I do if my item arrives faulty?
Please contact us within 48 hours via hello@napoleongoods.com.
What happens if my item is confirmed faulty?
We will offer you a refund or replacement, and reimburse you for any postage costs incurred.